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Reminder: It is a regulatory requirement, for this type of policy, to inform your customer of the following at the point of sale:
- How they can make a complaint about their contract; Information on our Complaints process is on our website, including how to make a complaint and how we aim to resolve complaints. Customers also need to be informed that they can refer their complaint to the Financial Ombudsman Service if they are not satisfied with our final response to their complaint, without prejudice to their right to take legal proceedings.
- This policy and any dispute or claim arising out of or in accordance with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Please see the Policy Terms and Conditions for further details.

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